Refunds & Exchanges
Returns Policy
Our returns period lasts 14 days from the date you receive your order. If 14 days have gone by since this date, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. We ask that you allow up to 10 working days from the date we receive your return for this process to be completed. We will email you if we are unable to process/offer you a refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
If you need to exchange an item, firstly send us an email to [email protected] to notify us of this, then send your item to: Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ. Please ensure you have fully completed the Order Form originally enclosed with your order and included this with your return. If you have misplaced this, please enclose a note confirming your name, order number and which item(s) and size(s) you wish to exchange.
Shipping
To return your product, you should post this to Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ.
You will be responsible for paying the shipping costs for returning your item to us. Shipping costs are non-refundable. For exchanges, we will cover the shipping costs for posting your new item to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are sending an order over £50, you should consider using a trackable postage service. We advise sending returns/exchanges to us by Royal Mail as some couriers, such as Parcel Force do not deliver to PO Box addresses. Please check with the courier before using an alternative service.
We cannot guarantee that we will receive your returned item.
Faulty Items
If you believe your item is faulty, firstly send us an email to [email protected] to notify us of this so that we may begin investigating this issue. We may ask for some photographs to forward to our manufacturer.
In most cases we will need the item in question returned to us to fully investigate the fault. Please send this to Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ via Royal Mail Standard 2nd Class postage (£2.95). Once investigated, if a fault is present, we will refund the £2.95 shipping costs to you and offer a replacement or a refund.
