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Refunds & Exchanges

Returns Policy

Our returns period lasts 14 days from the date you receive your order. If 14 days have gone by since this date, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. We ask that you allow up to 10 working days from the date we receive your return for this process to be completed. We will email you if we are unable to process/offer you a refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

If you need to exchange an item, firstly send us an email to [email protected] to notify us of this, then send your item to: Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ. Please ensure you have fully completed the Order Form originally enclosed with your order and included this with your return. If you have misplaced this, please enclose a note confirming your name, order number and which item(s) and size(s) you wish to exchange.

Shipping

To return your product, you should post this to Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ.

You will be responsible for paying the shipping costs for returning your item to us. Shipping costs are non-refundable. For exchanges, we will cover the shipping costs for posting your new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are sending an order over £50, you should consider using a trackable postage service. We advise sending returns/exchanges to us by Royal Mail as some couriers, such as Parcel Force do not deliver to PO Box addresses. Please check with the courier before using an alternative service.
We cannot guarantee that we will receive your returned item.

Faulty Items

If you believe your item is faulty, firstly send us an email to [email protected] to notify us of this so that we may begin investigating this issue. We may ask for some photographs to forward to our manufacturer.

In most cases we will need the item in question returned to us to fully investigate the fault. Please send this to Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ via Royal Mail Standard 2nd Class postage (£2.95). Once investigated, if a fault is present, we will refund the £2.95 shipping costs to you and offer a replacement or a refund.

 

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Would you like to stay up to date, receive exclusive offers & join our community of Mummas?

They’re here! 🙌🏻 👉🏼Our LUXURY Libert They’re here! 🙌🏻 👉🏼Our LUXURY Liberty London™️ Appliqué Sweatshirts are now LIVE on our website 😍 Thank you for your patience Mummas ❤️⁣
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✔️Breastfeeding friendly⁣
✔️Beautifully soft and comfortable ⁣
✔️Choice of Liberty London™️ fabrics and sweatshirt colours ⁣
✔️TWINNING! ⁣
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And better yet, each jumper is embroidered in house by our fab teams of mums just for you! Because we know you deserve a little luxury Mumma ✨⁣
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Please note 💌 As we have a limited amount of Liberty London™️ fabrics, Our Appliqué Sweatshirts will be released in small batches to ensure all customers get a fair chance to purchase ❤️ These beautiful sweaters take us Mummas a whole hour to complete so please bear in mind this will affect the despatch time. We really hope you love them 😍⁣
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With warmer weather on its way, what better excuse With warmer weather on its way, what better excuse do you need to treat yourself to our gorgeous breastfeeding favourite, the ‘Florence’ Smock Dress? 🖤 ⁣
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Available in three stunning colourways with pockets, elasticated waist and flattering tiered skirt, it really is the nursing dress of dreams 😍 Not forgetting matching dresses and headbands up to Age 4-5Y 🥰⁣
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📸 @mother_freckle ⁣
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Luxury Liberty London™️ Appliqué Sweatshirts Luxury Liberty London™️ Appliqué Sweatshirts 🌸⁣
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Thank you so much for bearing with us on the launch of our gorgeous new appliqué sweatshirts Mummas 💕⁣
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Here’s a quick update and important information regarding how orders will work as it’s a bit different to usual...⁣
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As we have a very limited amount of these sweatshirts available, we are having to upload them onto the website in a different way to how we would usually - as such, we will be releasing one small batch at a time to ensure we have enough, but additionally to also space out production (each sweatshirt takes 1 hour from start to finish) so we are doing it this way in hope to keep on top of them and ensure turnarounds are as quick as possible. 🙌🏼⁣
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On top of this, we have also had some technical issues (perfect timing 🤪) so this has contributed to the delay, too! We are working on it and have got a back up plan but it is taking a little longer than we’d like. ⁣
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As many of you have messaged us today, we thought it would be easiest to put an update out there (if you know anybody who is also eagerly awaiting please do tag them as Instagram only shows our posts to a very small % of our followers!) To ensure you don’t miss the launch of the first batch, you know what to do... Get those NOTIFICATIONS ON 🔔 🌸⁣
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Thanks again xx⁣
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Kindness is free. Sprinkle it everywhere 💫⁣
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#kindness #bekind #raok #randomactofkindness #spreadjoy #motherhoodmoments #selfcare #kindnessiseverything #kindnessmatters #kindnesscostsnothing
The Mila is BACK Mummas! 🐆❤️⁣ ⁣ Pockets The Mila is BACK Mummas! 🐆❤️⁣
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Pockets, swoon-worthy kimono sleeves, a drawstring waist AND she’s breastfeeding friendly (can you spot that hidden zip? 🧐)⁣
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This breastfeeding friendly beauty is fully restocked and we’re so excited to see you Mummas wearing them after the gorgeous sunshine today ☀️⁣
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What summer favourites are you hoping will return to Juno Jack’s this spring? We’ve got lots coming your way Mummas! 😍🤱🏻⁣
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🌟 £10 Store Credit 🌟 for February’s Photo 🌟 £10 Store Credit 🌟 for February’s Photo Competition goes to...⁣
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@hannah_.lou 🎉 Congratulations!! 🥳⁣
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Thank you for sharing this gorgeous snap with us wearing your Gold Top Embroidered Sweater. £10 Store Credit is coming your way, please pop us a message 🥳⁣
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#winner #photocompetition #goldtop #goldtopmilk #liquidgold #mummasmilk #mamasmilk #mumandbaby #motherandbabybond #duedate #hospitalbag #babyshower #babyshowergift #lovesharemums #mumstylesaturday #postpartumjourney #bekkindandspreadjoy #postpartumoutfit #breastfeedingtop #breastfeedingclothes

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