Frequently Asked Questions
We’re currently working on an approximate 5 day leadtime due to high volumes. If your order is urgent, we will do our best to help so please message us on our Facebook page or email us at [email protected]
If your item is on pre-order (this will be stated on our website) then the despatch time will be adjusted accordingly.
Currently we don’t split orders unless otherwise requested by the customer as an additional charge will be applicable. If you do have your eye on a few different items, we suggest placing a separate order for any pre-orders if you would prefer to receive the in-stock items sooner!
We note all lead times on our website as approximate as this all depends on our manufacturer. We rarely experience delays with our pre-orders however we do regularly update the appropriate lead times as and when we receive updates, so if you are awaiting a pre-ordered item it is worth regularly checking our website in case the lead times have changed.
We hope you love your Juno Jack’s clothing however should you wish to return this to us, we do ask that you pop us a quick email before posting your parcel. You can do so either by Facebook message or by emailing us at [email protected]
Unfortunately, we are not able to hold back any stock awaiting an exchange however please do check with us before sending your return so that we can advise whether the desired item/size you wish to exchange this for is currently in stock. All items on pre-order are also listed on our website along with approximate lead times. You can contact us by Facebook message or by email at [email protected]
Provided your order has not yet been processed and shipped, we can certainly do this for you! Just pop us a message via Facebook or email at [email protected] quoting your order number.
Our Multi Award-Winning Twinning Sets are sold separately, and each product will specify which item it is. We also include a link to the matching item/s in each product description if you wish to purchase the entire set.
Our hidden zips are double ended and can be opened from both sides. They can be opened as little or as much as you like, going right across if desired.
Our Breastfeeding Tops are designed to be longer than standard tops to avoid them riding up. We like to have a little additional length and after putting it to the vote, our Mumma’s do too, so voilá!
We’re always working on new ideas and will certainly be releasing more colours of our Multi Award-Winning sets with each season. We are also working on different patterns that can be used with our unique double ended zip without the design being broken up too much by the zip access. It’s a work in progress, but we’re getting there! We’d love to know what patterns you’d like to see! Feel free to send us any suggestions via Facebook message or by emailing us at [email protected]
If you would like to be in with the chance of winning £10 store credit, please do send us a snap wearing your Juno Jack’s clothing and we will enter you into the draw. We run this competition every month so there are more chances to win! You can send your photos either by Facebook message or by emailing us at [email protected]
If you would like us to enclose a ‘Happy Birthday’ or ‘Congratulations’ note with your order or a simple ‘I thought you would love this’ (wink wink nudge nudge dads!) we would be more than happy to do this for you. Please pop your message in the ‘add a note to your order’ section upon checkout or send us a Facebook message or email at [email protected]
All of our orders are personally and lovingly gift wrapped in our signature Juno Jack’s colours!